1. About Filipino Print

What is Filipino Print?
Filipino Print is a cultural fashion brand dedicated to creating clothing inspired by the beauty, spirit, and heritage of the Philippines. Our products feature iconic Filipino symbols, tribal patterns, Baybayin script, and national motifs—designed for both men and women. Each piece is crafted to express identity, pride, and connection to Filipino roots in a modern, wearable form.

2. Ordering

How do I place an order?
Ordering is simple! Just browse our collection, select your design, choose size, style, and any customization options (if available), then proceed to checkout by entering your shipping and payment details.

Can I customize my order?
Yes! Many of our items support custom features such as adding names, Baybayin text, or special Filipino phrases. Customization options will be shown on the product page. For special requests, feel free to contact us before ordering.

Can I change or cancel my order?
You may request changes or cancellations within 24 hours of placing your order. After that, orders are sent into production and cannot be modified. Please reach out as soon as possible if you need support.

3. Shipping

Where do you ship?
We offer free shipping to the following countries:
- Vietnam
- United States
- United Arab Emirates

How long will it take to receive my order?
Orders typically take 1–3 business days to process. Once shipped, delivery usually takes 7–15 business days depending on your location and the carrier.

How can I track my order?
You’ll receive a shipping confirmation email with a tracking number. You can use it to track your package via the carrier's website.

4. Payments

What payment methods do you accept?
We accept secure payments through:
- Credit & Debit Cards (Visa, MasterCard, American Express)
- PayPal

5. Returns & Exchanges

What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, unwashed, and in original condition with tags attached. Customized items may not be eligible for return unless defective. Please review our full Return & Refund Policy for details.

Can I exchange an item?
We do not offer direct exchanges. Please return the item for a refund and place a new order for the size or style you prefer.

What if I receive a defective or incorrect item?
If you receive an item that is damaged, defective, or not what you ordered, please contact us within 7 days of receipt. We’ll assist with a replacement or full refund.

6. Customization

Do you offer personalized clothing?
Yes! Selected items allow you to personalize your order with names, Baybayin characters, symbolic words, or unique phrases. Check the customization options on the product page or contact us for custom design requests.

7. Gift Cards

Do you offer gift cards?
We don’t offer digital gift cards at this time, but we’re working to launch them soon. Stay tuned by subscribing to our newsletter.

8. Sustainability

Are your products made sustainably?
We are committed to ethical, responsible production. Most of our apparel is made using Print-on-Demand processes to reduce overproduction and waste. We are actively exploring more sustainable materials and packaging.

9. Account & Newsletter

Do I need an account to place an order?
No, an account is not required. However, creating one allows you to save shipping details, track orders, and enjoy a faster checkout in future purchases.

How can I subscribe to your newsletter?
Enter your email in the footer of our website to receive updates on new arrivals, cultural insights, and exclusive discounts.

10. Size Guide

How do I choose the right size?
Each product page includes a detailed Size Chart to help you find the best fit. If you’re unsure, please contact us—we’ll gladly assist in finding your ideal size.

11. Customer Support

How can I contact you?
We’re here to help! If you have questions or need assistance, reach out via:

• Business Name: Filipino Print
• Phone: +84 829 892 825
• Email: support@filipinoprint.com
• Business Address: 65 Lê Lợi, Ho Chi Minh City 70000, Vietnam
• Customer Service Hours: 9:00 AM – 5:00 PM (Monday to Friday)

We aim to respond to all inquiries as quickly as possible!