FAQ
1. About Filipino Print
What is Filipino Print?
Filipino Print is a fashion brand dedicated to creating beautiful and stylish women’s dresses. Our dresses are carefully crafted to reflect Filipino artistry and tradition, offering both elegance and comfort for various occasions.
2. Ordering
How do I place an order?
Placing an order is simple! Browse our collection, select the items you’d like to purchase, choose your size, and proceed to checkout. You will be prompted to enter your shipping information and payment details before completing your order.
Can I change or cancel my order?
We strive to process orders quickly, and once your order is confirmed, it is sent for processing. If you need to make any changes or cancel your order, please contact us within 24 hours of placing it. If your order has already been processed or shipped, changes cannot be made.
3. Shipping
Where do you ship?
We offer free shipping to the following countries:
- United States
How long will my order take to arrive?
Once your order is processed (usually within 1-3 business days), you can expect delivery within 5 to 10 business days (Monday to Friday). Delivery times may vary depending on your location and shipping carrier.
How can I track my order?
Once your order has shipped, we will email you a tracking number. You can use this number to check the status of your delivery through the carrier’s website.
4. Payments
What payment methods do you accept?
We accept a variety of payment methods including:
- Credit and debit cards (Visa, MasterCard, American Express)
- PayPal
- Other secure online payment options
5. Returns & Exchanges
What is your return policy?
We accept returns within 30 days of receiving your order. The item must be in its original condition, unworn, unwashed, and with all tags attached. For full details, please refer to our Return and Refund Policy.
Do you offer exchanges?
We do not currently offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order for the desired item.
What should I do if my item is damaged or defective?
If you receive a damaged or defective item, please contact us immediately within 7 days of receiving your order. We will assist you with returning or exchanging the damaged product.
6. Product Care
How do I care for my dress?
To ensure your dress remains in perfect condition, please refer to our Care & Instructions page for specific washing, drying, and storage tips. Each dress may have different fabric needs, so following the care guide will help preserve the quality of the dress.
7. Customization
Do you offer custom or personalized dresses?
Currently, we do not offer custom or personalized dresses. However, we frequently update our collections to offer a variety of unique styles. Keep an eye on our new arrivals!
8. Gift Cards
Do you offer gift cards?
At this time, we do not offer gift cards. However, we are exploring the option and will update you if this changes in the future.
9. Sustainability
Are your dresses made from sustainable materials?
We are committed to responsible production practices and are continuously working on using sustainable materials and eco-friendly options. For more information on the materials used in specific products, please refer to the product description page.
10. Customer Support
How can I contact customer service?
If you have any questions, concerns, or need assistance with your order, our customer service team is here to help. You can reach us via:
Phone: +1 2134611778
Email: support@filipinoprint.com
Customer Service: 09:00 AM to 05:00 PM, (Monday to Friday)
We strive to respond to all inquiries as quickly as possible!
11. Account & Newsletter
Do I need an account to place an order?
No, you don’t need to create an account to place an order. However, creating an account will allow you to save your details for future purchases and track your order history.
How can I subscribe to your newsletter?
You can subscribe to our newsletter by entering your email address in the subscription box on our website. You’ll receive updates on new arrivals, exclusive promotions, and special offers.
12. Size Guide
How do I find my size?
We provide a detailed Size Chart on each product page to help you select the right fit. If you’re unsure, feel free to contact us for more guidance, and we’ll be happy to assist you in choosing the best size!